Cookie policy
We keep cookies to a minimum. CareStead does not use advertising or cross-site tracking cookies.
Last updated: 23 July 2026
What we use
| Name / type | Purpose | Duration |
|---|---|---|
| Session storage (browser local storage) | Keeps you signed in to the app or family portal. Not a third-party cookie and not shared with any other site. | Until you sign out or clear browser data |
| Support chat cookies (Crisp) | Only set if you open the support chat widget, to remember your conversation. | Up to 6 months |
What we don’t use
- No advertising or ad-retargeting cookies.
- No cross-site tracking or social media pixels.
- No selling or sharing of browsing data with third parties.
Managing cookies
You can block or delete cookies in your browser settings at any time. Because we don’t rely on cookies for core sign-in (we use browser local storage instead), blocking cookies will not affect your ability to use CareStead — it will only disable the optional support chat widget.
Changes
If we introduce product analytics in future, we will update this policy first and offer a clear opt-out on the marketing site.
Contact
Questions: privacy@carestead.co.uk.