Question 1

What does Carestead do?

Accepted Answer

It is the care record for a UK residential or nursing home. Carers record the round and the medication chart. Nurses keep the clinical record. Managers run occupancy, staff, fees, and the inspection pack. Relatives see the day the home publishes.

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Question 2

Is my data safe and private?

Accepted Answer

Yes. All data is encrypted at rest and in transit using AES-256 and TLS 1.3. Your data is never sold or shared with third parties, and you can export or delete everything at any time.

Question 3

Do relatives need their own account?

Accepted Answer

A relative opens one link for one resident and sees the day the home publishes. They do not get the staff desk, the medicine chart, or staff notes.

Question 4

How many residents does a plan cover?

Accepted Answer

Home includes up to 25 residents, Group up to 75, and Enterprise up to 200. Each resident has their own care record, medicines, and relative portal.

Question 5

Is there a mobile app?

Accepted Answer

Yes. Carers can record the round on the staff app or in the browser. Relatives use the portal link. The website is the manager’s desk.

Question 6

What is the emergency SOS card?

Accepted Answer

The SOS card is a shareable link that shows key medical information (medications, conditions, allergies, contacts) without requiring a login. You can print it, add it to Apple/Google Wallet, or share the link with first responders.

Question 7

Which homes is it for?

Accepted Answer

Residential and nursing homes in England, Wales, Scotland, and Northern Ireland. Home is £39/mo for up to 25 residents, Group is £119/mo for up to 75, and Enterprise is £199/mo for up to 200.

Question 8

Is there a free trial for paid plans?

Accepted Answer

Yes. Home, Group, and Enterprise include a 14-day trial. A card is required so billing can begin after day 14 if you keep the plan. Cancel before the trial ends and you will not be charged.

Question 9

Can I cancel at any time?

Accepted Answer

Absolutely. There are no long-term contracts. You can cancel, downgrade, or export your data at any time from your account settings.

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